EnforcementArticle 85
Right to Lodge a Complaint
The right of any natural or legal person to lodge a complaint with the relevant national competent authority regarding non-compliance with the Regulation, and to receive a reply within a reasonable time. Market surveillance authorities must investigate complaints substantiated by sufficient evidence.
Related terms
- Serious IncidentAn incident or malfunction of a high-risk AI system that directly or indirectly leads to the death of a person or serious damage to a person's health, a…
- Penalties and FinesAdministrative fines applicable under Article 99: up to €35 million or 7% of total worldwide annual turnover for violations of prohibited AI practices; up…
- Right to ExplanationThe right under Article 86 of affected persons to obtain an explanation of the role of the AI system in a decision-making procedure and the main elements…
- AI SystemA machine-based system designed to operate with varying levels of autonomy and that may exhibit adaptiveness after deployment, and that, for explicit or…
- Risk-Based ApproachThe overarching regulatory framework of the EU AI Act that categorises AI systems by the level of risk they pose — prohibited, high-risk, limited-risk,…
- Placing on MarketThe first making available of an AI system or a general-purpose AI model on the Union market, in the course of a commercial activity, whether for payment…
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