Terms of Service

By accessing or using AZComply (azcomply.eu), our API, or our MCP services, you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind such entity to these terms.

AZComply is an automated SaaS compliance platform operated in the European Union (Belgium). If you do not agree with these Terms, you must not access or use the platform.

AZComply provides automated regulatory analysis software, deterministic rule-based evaluation, technical dossier generation, and governance tracking for Regulation (EU) 2024/1689 (EU AI Act).

AZComply is a compliance workspace and management software tool. AZComply does NOT provide legal advice, accredited conformity assessment body (CAB) certification, or formal legal counsel. Output reports and technical dossiers serve as compliance management workpapers to assist internal compliance officers, DPOs, and legal advisors.

Your organization remains solely responsible for ensuring its AI systems fully satisfy all applicable EU and national regulatory obligations before deployment.

Billing is managed on a recurring subscription basis (monthly or annual) or via one-time credit allowances, processed securely via Lemon Squeezy (our Merchant of Record).

By purchasing a paid subscription (e.g. Workspace plan at €99/month), you authorize recurring charges to your payment method at the beginning of each billing cycle until cancelled.

All prices are listed in Euros (€ EUR) exclusive or inclusive of applicable VAT depending on your jurisdiction and reverse-charge VAT validation.

You may cancel your subscription at any time directly from your Account Settings (or via the Lemon Squeezy customer portal) with no cancellation fees.

Upon cancellation, your subscription remains active with full workspace access until the conclusion of your current prepaid billing cycle. No further recurring charges will be incurred.

EU Statutory Right of Withdrawal: New subscriptions are eligible for a 14-day refund window from the initial purchase date upon request to [email protected], provided in accordance with our Refund Policy.

Customer Data Ownership: You retain 100% ownership and intellectual property rights over all data, system specifications, policies, and evidence documents you upload or generate within your workspace.

Platform Rights: AZComply and its licensors retain all rights, title, and interest in and to the platform, deterministic classification algorithms, UI components, and software code.

We never sell, distribute, or use your confidential compliance data or system prompts to train public AI models.

For paid workspaces, you act as data controller and AZComply acts as data processor within the meaning of Articles 4(7) and 4(8) GDPR. We process account data and compliance records only on your documented instructions and under a Data Processing Agreement incorporating the Article 28 GDPR terms. For the public free questionnaire and classification tools, AZComply acts as controller.

All processing takes place inside the European Union: Supabase (eu-central-1, Frankfurt) for database, authentication, and storage, and Google Vertex AI (europe-west4, Netherlands) for language-model processing under Zero Data Retention. Payment processing is handled by Lemon Squeezy as Merchant of Record.

Our current sub-processors are listed in our Privacy Policy. We maintain equivalent Article 28 obligations with each sub-processor and will notify you of material changes before they take effect.

Full details of processing activities, retention periods, transfers, and your rights are set out in our Privacy Policy, which forms part of these Terms.

Under Regulation (EU) 2024/1689, AZComply supplies compliance management software; it is not itself an AI system placed on the market for autonomous decision-making. Where AZComply uses general-purpose AI models (via Google Vertex AI) to assist extraction and drafting, AZComply acts as deployer of those models and complies with the applicable transparency obligations (Article 50).

You remain solely responsible for your own AI systems: determining their risk classification, fulfilling provider or deployer obligations (Articles 8–27), conducting conformity assessments, maintaining technical documentation, human oversight, and post-market monitoring.

AZComply outputs are decision-support workpapers. They do not substitute for the assessments, certifications, or declarations required of you by the EU AI Act or any national law.

You agree not to misuse AZComply services, attempt unauthorized access to platform infrastructure, reverse engineer proprietary source code, or submit malicious payloads.

You are responsible for safeguarding your login credentials and API tokens. You must notify AZComply immediately of any unauthorized access to your account.

We aim for high availability of the platform but provide the service on an “as is” and “as available” basis without warranty of uninterrupted operation. Scheduled maintenance will be communicated in advance where practicable.

To the maximum extent permitted by Belgian law, AZComply’s aggregate liability arising out of or related to these Terms is limited to the amounts you paid us in the twelve (12) months preceding the event giving rise to the claim. Neither party is liable for indirect, incidental, consequential, or punitive damages, including lost profits or data, except where such limitation is prohibited by mandatory law (including liability for intent, gross negligence, or personal injury).

Nothing in these Terms limits statutory consumer rights, including the statutory right of withdrawal described in Section 4.

These Terms apply for as long as you maintain an account or use the services. You may terminate at any time by cancelling your subscription and deleting your account; we may terminate for material breach after written notice and a reasonable cure period of fourteen (14) days.

Upon termination, we will make your stored reports and evidence available for export for thirty (30) days, after which they are deleted in accordance with our Privacy Policy.

We may modify these Terms to reflect legal or service changes. Material changes will be notified by email or in-product notice at least fourteen (14) days before taking effect; continued use after the effective date constitutes acceptance.

These Terms and any dispute arising out of or related to them shall be governed by and construed in accordance with the laws of Belgium and applicable European Union regulations.

The competent courts located in Brussels, Belgium shall have exclusive jurisdiction over any disputes. Consumers retain the right to bring proceedings in their country of residence where mandatory EU consumer law so provides.