Refund & Cancellation Policy

You can cancel your AZComply subscription at any time with a single click. There are no hidden cancellation fees, contracts, or lock-in periods.

• How to cancel: Navigate to Settings → Billing in your AZComply dashboard, or click the link in any Lemon Squeezy invoice receipt.
• Access retention: When you cancel, your account remains active with full access to your workspace, evidence vault, and reports until the end of your current paid billing period.
• No automatic renewal: Once cancelled, your credit card will never be charged again unless you choose to reactivate.

In compliance with European Union consumer protection and statutory withdrawal regulations, we offer a straightforward 14-day refund policy for new subscriptions.

• Eligibility: If you are not satisfied with your initial Workspace subscription purchase, you may request a 100% full refund within 14 calendar days of your initial transaction.
• How to claim: Simply email [email protected] with your account email or order number from Lemon Squeezy.
• Processing time: Refunds are processed within 1–2 business days via Lemon Squeezy and will appear on your bank statement within 5–10 days.

For pay-as-you-go credit allowances and API assessment packs:

• Unused credit bundles are refundable upon request within 14 days of purchase.
• Credits that have already been consumed for completed AI compliance analysis runs or technical dossier exports are generally non-refundable, except in cases of verified technical system failures.

If you notice an unexpected charge or have questions regarding an invoice:

• Please reach out to [email protected] before initiating a bank dispute or credit card chargeback.
• Our support team resolves billing and refund inquiries within 24–48 business hours.