HO-009ÉlevéDéployeurCorrectif
Procédures d'escalade pour problèmes de système d'IA
Les déployeurs doivent définir et communiquer des procédures d'escalade pour les situations où le système d'IA se comporte de manière inattendue, produit des résultats préoccupants, ou lorsque les superviseurs humains ont besoin d'une expertise ou d'une autorité supplémentaire pour agir.
Articles:Article 14(4)(d)Article 73
Exemples de preuves
- Escalation matrix
- On-call escalation procedure
- Escalation drill records
Normes
ISO 42001:2023 §10.2
Contrôles associés
- HO-001Human Oversight Mechanism DesignArticle 14(1) requires that high-risk AI systems are designed and developed in a way that enables natural persons to effectively oversee the system's…
- HO-002Override and Intervention CapabilityHigh-risk AI systems must include a capability for human overseers to intervene in or interrupt the system's operation, and providers must document this…
- HO-003Stop Function ImplementationProviders must implement a stop function that enables the immediate cessation of the AI system's operation when required by human overseers, with a clear,…
- HO-004Automation Bias Awareness TrainingArticle 14(4) requires that oversight persons are aware of the tendency to over-rely on AI outputs (automation bias); deployers must implement training…
- HO-005Output Interpretation CapabilityDeployers must ensure that persons assigned to oversee high-risk AI systems have the capability to correctly interpret the system's outputs, including the…
- HO-006Decision Reversal and Correction ProcessDeployers must establish documented procedures for reversing or correcting AI-assisted decisions that affect natural persons, including how affected…
Termes associés du règlement sur l’IA
- Human OversightMeasures built into high-risk AI systems enabling natural persons to understand, monitor, and — where necessary — override or shut down the system. Must be proportionate to the risks and must ensure that deployers can intervene in the system's output before it takes effect.
- Serious IncidentAn incident or malfunction of a high-risk AI system that directly or indirectly leads to the death of a person or serious damage to a person's health, a serious and irreversible disruption of the management of critical infrastructure, a breach of obligations under Union law protecting fundamental rights, or serious damage to property or the environment.
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