PM-007MedioFornitoreInvestigativo
Integrazione dei feedback degli operatori
I fornitori devono stabilire canali per ricevere ed elaborare sistematicamente i feedback degli operatori sulle prestazioni del sistema di IA, sugli incidenti e sulle preoccupazioni, integrando le informazioni pertinenti nei sistemi di gestione dei rischi e di monitoraggio post-commercializzazione.
Articoli:Article 72(1)Article 26(6)
Esempi di prove
- Deployer feedback channel description
- Feedback analysis procedure
- Feedback-to-action traceability log
Norme
ISO 42001:2023 §9.1
Controlli correlati
- PM-001Post-Market Monitoring Plan EstablishmentArticle 72(3) requires providers to establish, document, and implement a post-market monitoring plan that proportionately reflects the nature of the AI…
- PM-002Operational Data Collection SystemProviders must implement a system for collecting and analysing relevant data on the performance of high-risk AI systems throughout their operational…
- PM-003In-Operation Performance TrackingProviders must continuously track performance indicators in operation, comparing actual performance against the baseline established during pre-market…
- PM-004Incident Detection and Root Cause AnalysisProviders must implement automated and manual mechanisms to detect incidents and near-misses in operation, and conduct root cause analysis for significant…
- PM-005Serious Incident Reporting to AuthoritiesArticle 73(1) requires providers and deployers to report serious incidents to the relevant market surveillance authority without undue delay after…
- PM-006Corrective Action ProceduresProviders must implement documented corrective action procedures that specify how identified performance issues, incidents, and non-conformities are…
Termini correlati del Regolamento IA
- Post-Market MonitoringProactive collection and review of experience gained from the use of high-risk AI systems, to identify any need for corrective or preventive actions and ensure continued compliance throughout the system lifecycle.
- Logging CapabilitiesThe automatic recording of events by a high-risk AI system during its operation — required under Article 12 to enable monitoring of its operation, post-hoc investigation of incidents, and to support the post-market monitoring obligations of providers and deployers.
- Human OversightMeasures built into high-risk AI systems enabling natural persons to understand, monitor, and — where necessary — override or shut down the system. Must be proportionate to the risks and must ensure that deployers can intervene in the system's output before it takes effect.
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