HO-009HoogGebruikerCorrectief
Escalatieprocedures voor AI-systeemproblemen
Gebruikers moeten escalatieprocedures definiëren en communiceren voor situaties waarin het AI-systeem zich onverwacht gedraagt, zorgwekkende output produceert, of wanneer menselijke toezichthouders aanvullende expertise of bevoegdheid nodig hebben om te handelen.
Artikelen:Article 14(4)(d)Article 73
Bewijs voorbeelden
- Escalation matrix
- On-call escalation procedure
- Escalation drill records
Normen
ISO 42001:2023 §10.2
Gerelateerde controles
- HO-001Human Oversight Mechanism DesignArticle 14(1) requires that high-risk AI systems are designed and developed in a way that enables natural persons to effectively oversee the system's…
- HO-002Override and Intervention CapabilityHigh-risk AI systems must include a capability for human overseers to intervene in or interrupt the system's operation, and providers must document this…
- HO-003Stop Function ImplementationProviders must implement a stop function that enables the immediate cessation of the AI system's operation when required by human overseers, with a clear,…
- HO-004Automation Bias Awareness TrainingArticle 14(4) requires that oversight persons are aware of the tendency to over-rely on AI outputs (automation bias); deployers must implement training…
- HO-005Output Interpretation CapabilityDeployers must ensure that persons assigned to oversee high-risk AI systems have the capability to correctly interpret the system's outputs, including the…
- HO-006Decision Reversal and Correction ProcessDeployers must establish documented procedures for reversing or correcting AI-assisted decisions that affect natural persons, including how affected…
Gerelateerde AI-verordening-begrippen
- Human OversightMeasures built into high-risk AI systems enabling natural persons to understand, monitor, and — where necessary — override or shut down the system. Must be proportionate to the risks and must ensure that deployers can intervene in the system's output before it takes effect.
- Serious IncidentAn incident or malfunction of a high-risk AI system that directly or indirectly leads to the death of a person or serious damage to a person's health, a serious and irreversible disruption of the management of critical infrastructure, a breach of obligations under Union law protecting fundamental rights, or serious damage to property or the environment.
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